FAQs

Q. Why should I do business with SupporTrak™ instead of my POS software vendor?

A. SupporTrak™ offers a proprietary, browser-based system that allows your information systems team immediate access to all pertinent information about the service and support of your POS system. SupporTrak™ provides accurate, up-to-date information regarding call resolution, spare POS hardware asset management, while pinpointing recurring support issues that may signal a need for additional POS training in your stores. Also, as an independent company that supports multiple POS products, SupporTrak™ is able to effectively support multiple POS systems from multiple POS vendors through one single source.

Q. What hardware products does SupporTrak™ support?

A. SupporTrak™ is equipped to service most POS hardware that has been manufactured within the previous five years. SupporTrak™ currently services a wide variety of POS and computer hardware including: IBM, Pioneer, NCR, Javelin, Sable, Micros, TEC, Epson, Star, and MS Cash Drawer.

Q. What software products does SupporTrak™ support?

A. SupporTrak™ has the resources and skilled personnel to support most POS software products. SupporTrak™ is a subcontractor for several POS support companies, in addition to being an ISV (Independent Service Provider) for multiple POS software vendors. SupporTrak™ will consider supporting any POS software application if the software vendor is willing to provide SupporTrak™ with the necessary technical information SupporTrak™ requires in order to be able to effectively support the application.

Q. Does SupporTrak™ offer On-site hardware service?

A. SupporTrak™ specializes in Depot hardware service, but is able to provide On-site service through independent contractors.

Q. Who owns SupporTrak™?

A. SupporTrak™ is a division of SDCR Business Systems. SDCR Business Systems is a stable, profitable, private company that was founded in 1967.

Q. How can I learn more about SupporTrak™?

A. SupporTrak information is available from a variety of sources including on the web at www.supportrak.com, via email at tcripe@supportrak.com, or toll-free at 1-877-732-7287.

Q. Why aren’t other companies offering the same capabilities that SupporTrak™ offers?

A. Many POS companies view customer care as being a necessary part of their business, although they would prefer not to be in the customer care business. Unlike other companies, SupporTrak’s™ core business is the service and support of POS systems. Consequently, we have invested in the best software support tools and systems available, and integrated those tools to help us meet the needs of our customers.

Q. How long does it take to get my POS hardware repaired?

A. SupporTrak™ recommends that a hot spare program be used in conjunction with our depot hardware service programs. The hot spare program allows SupporTrak™ to ship a replacement hardware device to the store that needs the device without the delay of waiting for the broken hardware device to be repaired.