Help Desk Support

SupporTrak™ has the process leadership and technology infrastructure to help you get the Help Desk support results you require. SupporTrak resources have been successfully providing customized support programs to Multi-Unit Foodservice Operators and Chain Store Operators for over 15 years.

SupporTrak Help Desk resources offer broad industry expertise, best practice methodologies, and state-of-the-art technologies to aid our clients in their efforts to meet customer and business support service needs.

SupporTrak's value-added solutions offer the following productivity and support improvements:

• Lower incident volumes
• Reduced resolution-cycle time
• Increased first call resolution
• Reduced total cost of support
• Self-Service for end users
• Real-Time browser-based tracking for:
  • Open calls
  • Nature of calls - by entire organization & by stores
  • Third party services