Professional Services

Database Development

SupporTrak™ offers the ability to produce and maintain databases for any sized Multi-Unit Foodservice Operator. In collaboration with your staff, we will put our experience to work for you to produce a database that makes operational sense while providing you with the information you require.

Training

SupporTrak™ offers great flexibility in POS system training methodologies. Our capabilities range from offering conventional on-site training at individual stores, to providing train-the-trainer education for your internal staff at either our offices or your corporate training facility. We strive to work closely with our customers to collaboratively design training programs that reflect the customer’s unique culture and processes. SupporTrak™ also has the ability to produce custom documentation and to coordinate production and usage of computer-based training modules.

Implementation

SupporTrak™ offers complete implementation services through our direct resources and through alliances with quality national implementation service providers.

Project Management and Consulting

SupporTrak™ resources can manage most any POS implementation and support-related project for any size Multi-Unit Foodservice Operator. SupportTrak™ Project Management and Consulting capabilities include:

• End-to-end POS implementation project management
• Site survey and analysis
• Business processes analysis
• Resource coordination for all aspects of implementation
• Custom report design
• Custom documentation and manuals
• Version upgrade assistance and rollout
• Hardware and software integration
• Return on investment analysis

POS Rollout System

SupporTrak offers on-line, real-time access to all information you wish to capture about POS rollout tasks. Our web-based solution allows comprehensive capabilities not typically available from other companies including:

• Pictures of completed cabling
• Pictures of completed hardware installation
• Verification hardware has arrived on-site
• Verification training completed
• Verification system is Live, etc.

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